Just a quick update on my E.L.F story. I ordered some items on 12th December and received an email advising my package had been dispatched on 17th December. Well, I am still waiting.
Now, here's where it gets strange... I placed another order on 28th December (at those prices I couldn't control myself) and that arrived today. Needless to say, I was concerned that something might have happened to the first package. I had already sent an email last Thursday 6th January and another on Friday 7th ( I wasn't sure I had sent the first to the appropriate dept). To date I haven't received so much as an automated response to acknowledge they have received my email. So, I thought I would call them at the number on the website. Well, guess what? It doesn't work.
I am shocked at all this. Not the experience I am accustomed to, at all. I'm used to quick service, acknowledgment of my query and a contactable customer services dept. I understand things happen in terms of delivery times and companies get swamped with orders over the Holiday period, but this scenario makes no sense.
More importantly, I believe we are all very accommodating when we believe we are being treated with respect as a customer. Something as simple as an automated response message for emails or a working telephone number buy more time and patience for the company. I have to admit, I am actually more irritated with the lack of these BASIC provisions for customer care than I am with the extremely long delay in delivery.
Has anyone out there had an experience like this?